Your Privacy Is Our Priority

1 Introduction and Scope

jewtbuzz ("we", "us", or "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. When you open an account on jewtbuzz, use our services, or visit our website, you agree to the terms of this privacy policy.

This privacy policy tells you what information we collect, how we use it, who we share it with, and how you can maintain control over your information. It operates alongside our Terms and Conditions and Responsible Gaming Policy.

2 What Information We Collect

We may collect the following types of information to operate the jewtbuzz platform:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• National ID (NID) or passport number (where applicable)
• Email address and mobile phone number
• Permanent address and postal code

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical and Usage Information

• IP address and browser type
• Device information (operating system, screen resolution)
• Time spent on the site and pages visited
• Information collected through cookies and tracking technologies
• Login timestamps and session data

2.4 Gaming Behaviour Information

• Play history, bet amounts, and results
• Preferred game categories and usage patterns
• Bonus claims and wagering activity

3 How Information Is Collected

jewtbuzz collects your information in the following ways:

3.1 Information You Provide Directly

Information you provide directly during account registration, profile updates, deposit or withdrawal requests, customer service contact, and the verification process.

3.2 Automatically Collected Information

When you use our platform, our servers automatically log certain technical information. This includes your device information, browsing activity, and session-related data.

3.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies. These improve your browsing experience, remember your login state, and help us analyse the quality of our services. You can disable cookies from your browser settings, though this may limit some features of the site.

4 Purpose of Using Information

We use your information for the following purposes:

4.1 Account Management and Service Delivery

• Creating, verifying, and keeping accounts active
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, rewards, and promotional offers
• Providing customer service and technical support
• Managing VIP membership and cashback benefits

4.2 Security and Fraud Prevention

• Detecting unauthorized access and fraud
• Complying with anti-money laundering (AML) regulations
• Ensuring account security
• Preventing multiple accounts or fraudulent activity

4.3 Ensuring Responsible Gaming

• Monitoring gaming behaviour to support at-risk users
• Enforcing self-restriction and break requests
• Preventing access by those under 21 years of age

4.4 Service Improvement and Communication

• Improving platform performance and user experience
• Informing you about important updates, security alerts, and policy changes
• Sending relevant promotions based on your preferences (with your consent)

5 Sharing and Disclosure of Information

jewtbuzz never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only necessary information is shared with payment processing providers (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure providers, and gaming software suppliers. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided where required to comply with a court order, a lawful request from a law enforcement agency, or directions from a regulatory authority.

5.3 Fraud Prevention

Limited information may be exchanged with industry fraud-prevention networks to detect and prevent fraudulent activity.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you before any such change takes place.

6 Data Retention and Security

6.1 Retention Period

We may retain your information for as long as your account is active and, after it is closed, for a defined period to meet legal and regulatory requirements. Financial transaction records are generally retained for a longer period.

6.2 Security Measures

jewtbuzz adopts industry-standard security measures to protect your information, which include:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Storage of sensitive information in encrypted databases
• Two-Factor Authentication support
• Regular security audits and vulnerability assessments
• Intrusion Detection System (IDS)
• Restricted employee access — only for those who need it

6.3 Acknowledgement of Limitations

No method of data transmission or storage on the internet is one hundred percent secure. We make every effort, but in the event of a security breach we will take prompt action and notify you.

7 Cookies Policy

We use several types of cookies on our platform:

7.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain login state, store security tokens, and manage sessions. Disabling these cookies will prevent the site from working properly.

7.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and display settings). They improve your user experience.

7.3 Analytics Cookies

These cookies are used to collect site usage statistics. This information helps us improve our services. All data is processed in anonymous or aggregated form.

7.4 Cookie Controls

You can disable non-essential cookies from your browser settings. This option is available in the settings menu of every browser (Chrome, Firefox, Safari, Edge).

8 International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are secure and conducted in accordance with the standards of this privacy policy. We follow industry-recognised security protocols for data transfers.

9 Protection of Children and Minors

jewtbuzz is strictly prohibited for those under 21 years of age. We do not knowingly collect information from any minor. Age is verified during the registration process and additional verification documents may be requested in suspected cases. If we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted.

10 Third-Party Links and Services

Our platform uses services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi). These third-party services have their own privacy policies. We are not responsible for their information collection or usage practices. Payment gateways (bKash, Nagad, Rocket, Upay) operate according to their own policies.

11 Policy Changes and Updates

jewtbuzz reserves the right to change or update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page
• May send a notification to your registered email address
• May display a pop-up notification when you log in to the platform

If you continue to use the service after any changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.